RETURNS
I understand that sometimes things may not go as planned. If your prints arrive in less-than-perfect condition, you have a 30-day window from the delivery date to initiate a return. To start a return simply contact us at support@sirkennethriley.com and we will assist you.
REFUNDS
If you’re dissatisfied, your print arrives damaged or you receive the wrong item, you are eligible for a refund. Please contact Support@Sirkennethriley.com to get the process started.
TRACKING DOWN YOUR REFUND
If your refund seems to be taking its time:
- First, double-check your bank account.
- Next, give your credit card company a call. It sometimes takes a bit before your refund shows up officially.
- Then, it’s worth reaching out to your bank, as they also have processing times for posted refunds.
If you’ve followed these steps and still find no sign of your refund, please get in touch with us at support@sirkennethriley.com.
EXCHANGES POLICY
Currently, we’re focusing on ensuring smooth returns rather than exchanges. If you’d like a different item, we invite you to return your current one and make a new purchase directly from our site.
On the off chance you received a mislabeled item, it’s crucial you let us know within a week of receipt. Email us at Support@Sirkennethriley.com with your order details and photos of the item. We’ll either send out a correct replacement or issue a refund.
We strive to make every part of your shopping experience seamless and enjoyable. If you have any questions or need further assistance, we’re just an email away. Your satisfaction drives everything we do, and we’re dedicated to ensuring you love every piece you get from us.
